There is an issue with our payments provider
Jul 10, 18:05 CDTResolved - Our payments provider has resolved the issue and full payments functionality has been restored.Jul 10, 17:50 CDTUpdate - Our payments provider is working on resolving the...
View ArticleGlobal outage
Mar 16, 11:39 CDTResolved - This incident has been resolved.Mar 16, 11:26 CDTMonitoring - Our hosting provider, @heroku, experienced a global outage (https://status.heroku.com/incidents/1973). They...
View ArticlePlatform outage
Mar 16, 15:22 CDTResolved - This incident has been resolved.Mar 16, 15:00 CDTMonitoring - Operation appears to have been restored. We will continue to monitor the situation.Mar 16, 14:51...
View ArticlePayment processing issues
May 11, 11:58 CDTResolved - This incident has been resolved.May 11, 11:51 CDTMonitoring - Stripe has implemented a fix for the issue. We are monitoring the results.May 11, 11:35 CDTInvestigating - Our...
View ArticlePartial networking outage
Jul 17, 17:02 CDTResolved - The incident has been resolved by Cloudflare. We will continue to monitor the situation.Jul 17, 16:49 CDTUpdate - CloudFlare is implementing a fix for the issue. In our...
View ArticleLive chat issues
Sep 1, 11:24 CDTResolved - This incident has been resolved.Sep 1, 11:18 CDTMonitoring - Our live chat provider has implemented a fix for this issue and we are monitoring results.Sep 1, 11:07...
View ArticleDatabase migration
Sep 8, 01:05 CDTCompleted - The scheduled maintenance has been completed.Sep 8, 01:01 CDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 7, 23:00...
View ArticleDRM license key delivery failures
Jan 26, 22:20 CSTResolved - This incident has been resolved.Jan 26, 22:15 CSTUpdate - Playback has returned to normal levels. We are continuing to monitor for any further issues.Jan 26, 22:02...
View ArticleVirtual platform hosting provider partial outage
Feb 11, 19:53 CSTResolved - This incident has been resolved by our upstream provider.Feb 11, 19:34 CSTMonitoring - A mitigation has been put in place by our hosting provider and access should soon be...
View ArticleVideo playback issue
Apr 1, 17:56 CDTResolved - This incident has been resolved.Apr 1, 17:15 CDTMonitoring - Microsoft has implemented a fix and we are beginning to see traffic return to normal levels. Please try viewing...
View ArticleDRM license key delivery failures
Dec 7, 14:21 CSTResolved - A fix has been implemented by Amazon, and DRM playback success is returning to normal levels.Dec 7, 13:27 CSTInvestigating - A current widespread Amazon Web Services outage...
View ArticleReturn of elevated DRM license key delivery failures
Dec 7, 18:05 CSTResolved - This incident has been resolved.Dec 7, 18:05 CSTMonitoring - The incident has been resolved. Playback success has returned to normal levels, and AWS has confirmed a...
View ArticleElevated rate of encoding failures
Jan 29, 16:37 CSTResolved - This incident has been resolved. All affected assets are being automatically queued for re-encoding. No further action should be necessary. We apologize again for the...
View ArticlePremium Livestream issues
Feb 12, 12:19 CSTResolved - We have resolved the issue impacting Premium Livestream playback. All functionality has been restored. We sincerely apologize for the service disruption, and we will conduct...
View ArticleVirtual platform security infrastructure upgrade
Feb 22, 02:00 CSTCompleted - The scheduled maintenance has been completed.Feb 22, 00:31 CSTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb 14,...
View ArticleEventive platform outage
Feb 24, 11:29 CSTResolved - This incident has been resolved.Feb 24, 11:14 CSTMonitoring - At this time we are observing that accessibility to the Eventive platform is gradually being restored. Heroku...
View ArticlePlatform outage
Aug 23, 21:07 CDTResolved - This incident has been resolved.Aug 23, 19:57 CDTMonitoring - We have implemented a temporary mitigation to bypass the Heroku DNS issues until they resolve the underlying...
View ArticleVirtual content transcode failures
Sep 11, 22:02 CDTResolved - This incident has been resolved.Sep 11, 15:25 CDTUpdate - We are continuing to work on a fix for this issue.Sep 11, 15:22 CDTIdentified - Our video encoding provider has...
View ArticleUsers unable to access Eventive
Nov 8, 09:58 CSTResolved - This incident has been resolved.Nov 8, 09:55 CSTMonitoring - This issue was caused by an upstream service provider DNS outage. The incident has been resolved by the upstream...
View ArticleDelayed virtual content transcodes
Mar 7, 10:00 CSTResolved - Partial outage - a webhook outage resulted in some successful transcodes not updating status in the dashboard, resulting in an extended delay in the content ingestion...
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